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Digital and customer experience investment for growth and customer loyalty

The Financial Services Summit Hong Kong navigates through the complexities of Hong Kong’s unique financial services sector in the digital age. The summit will help you successfully bring winning digital and customer experience strategies to improve efficiency, increase customer loyalty, foster digital transformation and generate revenue growth.

Jam-packed across two days with case studies from market thought-leaders, the summit presents two event agendas with the best practices and latest trends that will define the future of financial services in Hong Kong. Join your peers from banks, insurance companies, FinTech start-ups and other financial services organizations with Chiefs, VPs, Director and Heads of Digital, Strategy, Transformation, Customer Experience, Technology, IT, Security, Operation and Marketing.

Download the joint Agenda

Co-located Events

With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to differentiate themselves from their competitors.

Coupled with rising customer demands and changes in technologies and regulations, the only way for organizations to stay abreast of these developments is to work towards delivery of true customer experience. Customer Experience Management (CEM) Financial Services Hong Kong Summit features the best practices and actionable insights from leading banks and insurance companies on customer-centric strategies to drive customer loyalty.

Join us in this event to network with your peers, meet and hear from industry experts and start your transformation towards customer-centricity!

Key Themes

 

Exploring Best Practices on Financial Regulations Compliance without Compromising on the Delivery of Customer Experience

 

Customer Journey Mapping: Putting Yourself in the Customer’s Shoe in Embarking on a Customer-Centric Strategy in the Organization as a Competitive Edge

 

Leveraging on Digital Technologies, Omni-Channel Experience and User-Centric Design to Engage Modern Customers

 

Capturing Customer Satisfaction and Feedback via Voice of Customer, Net Promoter Score and turn them Into Actionable Insights

 

Engaging Employees and Adopting a Service-Driven Business Model for a True Customer-Centric Organization

Agenda

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Sponsors

Digital Financial Services Summit Hong Kong brings you industry’s best practices in digitisation strategies for long term success. Financial service sectors in Hong Kong and across Asia are putting a lot of focus in the area of digitisation in recent years as they realize it is the key differentiating factor to stand out from competition. Also, consumers are becoming more tech-savvy with rapid adoption of new services and processes and the only way to capture this new market shift is through a comprehensive digital strategy.

With that in mind, Digital Financial Services Summit Hong Kong will be a part of the inaugural Financial Services Summit Hong Kong and co-located with Customer Experience Management Financial Services Hong Kong Summit . These two most topical summits will be expanded and interlinked, with joint plenary keynotes before splitting into streams, aimed at driving the future focus and strategy of the financial services sector. Join your peers in this event, learn from industry’s best leaders to stay ahead of the competition and embrace digitisation inside-out!

Key Themes

 

Redesign your Product Development & Delivery Process for E-payments, Mobile Apps and Digital Banking Platforms to Enhance Customer Experience and Engagement

 

Digital Transformation: Strategizing Internal Processes & Communication Strategies to Maximise Efficiency and Minimise Costs

 

Integrating Regulatory & Compliance Management within Digital Strategy to Reduce Costs & Operational Risk

 

Leveraging on FinTech and Innovative Business Models to Stay Ahead of Your Competitors

 

Adopting a Resilient and Secure Cyber Risk Management Strategy to Stay Ahead of Constantly Evolving Cyber Risks of the Future

Agenda

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Sponsors

Why Should You Sponsor Financial Services Summit Hong Kong 2016?

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Develop and strengthen relationships with your key clients, prospects and stakeholders

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Maximize visibility of your company immersing yourself in a large gathering of your target market

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Network through face-to-face discussion and opportunities to showcase your innovative products and services

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Fully engage with senior-level decision makers who are actively seeking better solutions and products to help them push digital transformation in their organizations

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Branding exposure guaranteed - Leverage on our print and online advertisements, website, brochures and weekly email campaigns to reach prospective clients in the industry across Asia

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Impart ideas and thought leadership when you position yourself amongst top brands and most trusted solution providers

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We provide tailored business development arrangements. Simply let us know which organizations and job titles you are targeting and we will help you research, qualify and invite the specific prospects you are targeting to attend the event.

Sponsors & Exhibitors
Media Partners