With rapid disruptive innovation of Fintech and stiff competition amongst the financial sector in Hong Kong and Greater China, customer experience is becoming increasingly important as part of a core business strategy for organizations to differentiate themselves from their competitors.
Coupled with rising customer demands and changes in technologies and regulations, the only way for organizations to stay abreast of these developments is to work towards delivery of true customer experience. Customer Experience Management (CEM) Financial Services Hong Kong Summit features the best practices and actionable insights from leading banks and insurance companies on customer-centric strategies to drive customer loyalty.
Join us in this event to network with your peers, meet and hear from industry experts and start your transformation towards customer-centricity!
Exploring Best Practices on Financial Regulations Compliance without Compromising on the Delivery of Customer Experience
Customer Journey Mapping: Putting Yourself in the Customer’s Shoe in Embarking on a Customer-Centric Strategy in the Organization as a Competitive Edge
Leveraging on Digital Technologies, Omni-Channel Experience and User-Centric Design to Engage Modern Customers
Capturing Customer Satisfaction and Feedback via Voice of Customer, Net Promoter Score and turn them Into Actionable Insights
Engaging Employees and Adopting a Service-Driven Business Model for a True Customer-Centric Organization
Digital Financial Services Summit Hong Kong brings you industry’s best practices in digitisation strategies for long term success. Financial service sectors in Hong Kong and across Asia are putting a lot of focus in the area of digitisation in recent years as they realize it is the key differentiating factor to stand out from competition. Also, consumers are becoming more tech-savvy with rapid adoption of new services and processes and the only way to capture this new market shift is through a comprehensive digital strategy.
With that in mind, Digital Financial Services Summit Hong Kong will be a part of the inaugural Financial Services Summit Hong Kong and co-located with Customer Experience Management Financial Services Hong Kong Summit . These two most topical summits will be expanded and interlinked, with joint plenary keynotes before splitting into streams, aimed at driving the future focus and strategy of the financial services sector. Join your peers in this event, learn from industry’s best leaders to stay ahead of the competition and embrace digitisation inside-out!
Redesign your Product Development & Delivery Process for E-payments, Mobile Apps and Digital Banking Platforms to Enhance Customer Experience and Engagement
Digital Transformation: Strategizing Internal Processes & Communication Strategies to Maximise Efficiency and Minimise Costs
Integrating Regulatory & Compliance Management within Digital Strategy to Reduce Costs & Operational Risk
Leveraging on FinTech and Innovative Business Models to Stay Ahead of Your Competitors
Adopting a Resilient and Secure Cyber Risk Management Strategy to Stay Ahead of Constantly Evolving Cyber Risks of the Future
Why Should You Sponsor Financial Services Summit Hong Kong 2016?
Develop and strengthen relationships with your key clients, prospects and stakeholders
Maximize visibility of your company immersing yourself in a large gathering of your target market
Network through face-to-face discussion and opportunities to showcase your innovative products and services
Fully engage with senior-level decision makers who are actively seeking better solutions and products to help them push digital transformation in their organizations
Branding exposure guaranteed - Leverage on our print and online advertisements, website, brochures and weekly email campaigns to reach prospective clients in the industry across Asia
Impart ideas and thought leadership when you position yourself amongst top brands and most trusted solution providers
We provide tailored business development arrangements. Simply let us know which organizations and job titles you are targeting and we will help you research, qualify and invite the specific prospects you are targeting to attend the event.